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Delivering Digital Transformation: The Future of Public Services
July 13 @ 8:30 am - 4:30 pm
With the publication of the Government Transformation Strategy the next phase of the digital revolution has been set out. The strategy calls for greater collaboration and aims to use digital government to deliver better public services, harness the value of data for better policymaking, and drive further efficiencies. An effective response to the complex challenges facing the public sector could not be more timely.
The pressures on public services are as well-known as they are widespread. Rising demand on services has coincided with reducing budgets to deliver them. Fuelled by an ageing population and a lengthy period of public austerity such demand has seen a range of services hit crisis point. Aligned with the rise of the smartphone, social media and instant access to information public expectations of the quality, simplicity and accessibility of services is rising in tandem. In recent years digital transformation has been hailed as a sliver bullet but often poor design process and costly failures on large scale projects have hindered progress. With many services running out of cost-cutting efficiencies the case for more radical, deep digital transformation is stronger than ever.